Shipping policy
At Mayuri Lab, we believe your wellness journey shouldn't start with waiting. Every order is handled with care so your products reach you as quickly as possible.
1. Order Processing
All orders are typically processed within 1–2 business days of payment confirmation.
Orders placed Monday–Friday are processed the same or next business day.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
During high-volume periods — such as promotional events, product launches, or major holidays — processing may extend up to 4 business days. We'll keep you informed.
2. Shipping & Delivery Timeframes
United Kingdom:
Standard Tracked Shipping (3 - 5 Working Days) - FREE
EU:
Express Tracked Shipping (3 - 7 Working Days) - FREE
United States:
Express Tracked Shipping (3 - 7 Working Days) - FREE
Rest Of The World:
Express Tracked Shipping (3 - 7 Working Days) - FREE
Note: Delivery estimates are not guaranteed. Carrier delays, weather, or customs processing may affect transit times.
3. Order Tracking & Shipping Notifications
The moment your order leaves our warehouse, you'll receive a shipping confirmation email with your tracking number. Here's what to expect:
Tracking links become active within 24–48 hours of shipment.
If your tracking hasn't updated after 48 hours, please reach out — we're happy to investigate.
Check your spam or promotions folder if you haven't received a confirmation email.
4. Shipping Delays
We do everything we can to meet delivery windows, but some delays are beyond our control. Mayuri Lab is not liable for delays resulting from:
- Carrier disruptions or service outages
- Severe weather or natural events
- Customs or import processing (international orders)
- Incorrect or incomplete shipping information provided at checkou
5. Shipping Address Accuracy
Please double-check your shipping address before completing checkout. Mayuri Lab is not responsible for packages delivered to incorrect addresses provided at the time of purchase.
Contact us immediately at support@mayurilab.com if you notice an address error after placing your order — we'll do our best to intercept it.
6. Lost or Damaged Packages
If your order arrives damaged or you believe it has been lost in transit, please contact us for assistance.
Include your order number and a photo of any damaged packaging.
We'll work with you to make it right — whether that's a replacement, store credit, or another resolution.
Questions About Your Order?
Our support team is ready to help. Reach out and we'll respond within hours.
Email: support@mayurilab.com